Returns & Exchanges

Returns & Exchanges Policy

We want you to be satisfied with your purchase.

If you’re not completely happy, you may request a return or exchange within 14 days of delivery.

Eligibility Requirements

• Item must be unused and in original packaging

• Proof of purchase required

• Certain items (such as hygiene-related products) may not be eligible for return

How to Start a Return
Please email support@theactivesupplier.com with:

• Your order number

• Reason for return

Once approved, return instructions will be provided.

Refunds
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.